Wells Fargo customers experience issues with online banking and mobile app

Wells Fargo customers experience issues with online banking and mobile app

We reached out to Steve Carlson, a VP of Corporate Communications for the region that includes Iowa, and he released the exact same information from Wells Fargo's second tweet.

The bank attributed it to "systems issues" due to a power shutdown at one of their facilities after smoke was detected.

Wells Fargo also reported experiencing issues with its online banking and mobile app on February 1 and February 2, however, just as it happened this time, customers said that the problems were more widespread, also impacting the company's website and debit cards. The bank has been fined more than a billion dollars for its customer service failures.

Some customers are reporting on social media that they are having issues at ATMS, too.

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Users took to Twitter complaining about not being able to access the bank's website and app. The employee said the outage could last until Friday.

An hour after the initial tweet, the company said they were experiencing a "systems issue" and apologized for the inconvenience, but did not say how long systems would be down.

"We're working to restore services as soon as possible", Wells Fargo wrote.

Wells Fargo did not immediately respond to FOX Business' request for additional details.

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