Outages Sparked by CenturyLink Outage: What’s Wrong With Emergency 911 Number?

Outages Sparked by CenturyLink Outage: What’s Wrong With Emergency 911 Number?

"Our network is experiencing a disruption affecting customer services", CenturyLink tweeted Thursday morning. The late-night response to the Portland outage was especially jarring for some, considering they received loud, late-night mobile phone messages explaining that their 911 services were out.

Officials in Jefferson Co. told 13 NEWS they were receiving reports of outages in the area.

Ajit Pai, chairman of the Federal Communications Commission, ordered on Friday an investigation into the outage.

CRESA is the Clark County Regional Emergency Services Agency, charged with providing 911 services for the area.

Other CenturyLink outages affecting Arizona customers, agencies abc15.com staff 11:57 AM, Dec 27, 2018

The effect on people's ability to reach 911 emergency services is "completely unacceptable", he said. The problem apparently wasn't affecting landline calls to 911.

The shutdown affected some state agencies in Idaho, including the Department of Education's office phones and the Department of Correction's inmate phone system.

"Our teams are continuing their efforts to resolve these issues and we will continue to provide updates throughout the day", the post said.

Residents in Clark County, Washington were not alerted of widespread 911 outages through a wireless emergency alert system until nearly three hours after the county's emergency services agency appeared to have first acknowledged its 911 center phone lines were compromised. However, this technical issue was different from others because CenturyLink is one of the main providers of internet and telephony connections to numerous US' 911 emergency call centers.

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