Mobile phone network down across the Isle of Wight

Mobile phone network down across the Isle of Wight

One of the largest United Kingdom phone networks, O2, is investigating a network outage that has rendered mobile data inaccessible to the company's 25 million customers.

The spokesperson added: "Voice calls are working OK".

It is not clear when the issue will be resolved, but O2 said it would share further updates as soon as possible.

Mark Evans, the CEO of Telefonica (O2) said: "I want to let our customers know how sorry I am for the impact our network data issue has had on them, and reassure them that our teams, together with Ericsson, are doing everything we can. We are really sorry and working as hard and as fast as we can to fix this".

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The issue has affected an estimated 32 million people, as O2 also provides services for Sky, Tesco, Lycamobile, and Giffgaff mobile networks. Londoners, for example, are finding that the Countdown timers at bus stops are all crippled as they can't communicate with London's transport executive, TfL. For the millions of users who are out and about and rely on smartphone maps to get around, it's worth considering that apps like Google Maps allow customers to download maps on Wi-Fi and view them offline.

"The cause of today's network issue is in certain nodes in the core network resulting in network disturbances for a limited number of customers across the world, including in the United Kingdom", she said.

O2 has not said what is causing the fault on Thursday.

O2 said that "one of our third party suppliers has identified a global software issue in their system". Even London's network of bicycle hire stations was taken down because the mobile payment system which unlocks the bikes for use relies on data and works off the O2 network.

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